Refunds and Returns

Last updated: 07/08/2026

At Ryva Eyewear, we strive to offer the highest quality products and a reliable shopping experience. This policy describes the conditions under which returns are accepted and refunds are processed.

1. Return period

We accept returns within 30 calendar days from the date of product receipt.

If you change your mind before using the product, it must be unused, in perfect condition, and in its original packaging.

2. Products not eligible for return

We do not accept returns in the following cases:

  • Products used or damaged by the customer

  • Personalized or custom-made products

  • Normal wear and tear from use

  • Damage caused by misuse or negligence

3. Return process

To initiate a return, the customer must:

  1. Contact us beforehand at support@ryvaeyewear.com

  2. Indicate order number and reason for return

  3. Await confirmation and shipping instructions

Returns sent without prior authorization will not be accepted.

4. Shipping costs

  • Return shipping costs are borne by the customer, unless the product arrived defective or incorrect.

  • We do not charge any restocking fees.

  • Ryva Eyewear is not responsible for loss or damage during return shipping.

We recommend using a shipping service with a tracking number.

5. Refunds

Once the product is received and inspected, we will notify the customer of the approval or rejection of the refund.

If approved:

  • We process the refund within 3 business days following approval

  • The refund is issued to the original payment method

  • The crediting time to your account will depend on your bank or payment provider

Original shipping costs are not refundable.

6. Defective or incorrect products

If you receive a defective or incorrect product:

  • Contact us within 30 calendar days of receipt

  • Attach photos or evidence of the issue

In these cases, Ryva Eyewear will cover shipping costs and offer:

  • Product replacement, or

  • Full refund, as appropriate

7. Exchanges

At Ryva Eyewear, we understand that style is personal. If upon receiving your order the lens color or design is not exactly what you expected, you can request an exchange for another model available in our store.

Conditions:

  • The product must be unused and in its original packaging
  • The request must be made within 30 calendar days of receipt
  • The customer covers the shipping cost of the exchange
  • The exchange is subject to inventory availability

How to request it? Write to us at support@ryvaeyewear.com or via WhatsApp, indicating your order number and the model you wish to receive in exchange. We will confirm availability and provide you with shipping instructions.

8. Cancellations

Orders can only be canceled before being processed or shipped.
Once an order has been shipped, cancellations are not accepted.

9. Undelivered orders

If your order has not arrived within 30 calendar days from the date of purchase, please write to us: we will process a full refund of the amount paid.

10. Late or undelivered refunds

If you have not received your refund after the indicated deadlines:

  • Double-check with your bank or payment provider

  • Contact your financial institution

  • If the problem persists, write to us

11. Contact

For any inquiries related to returns or refunds, please write to us at support@ryvaeyewear.com, call us at +1 (832) 546-8232 or contact us via WhatsApp.

RYVA EYEWEAR LLC · 2145 Northeast 164th Street, North Miami Beach, FL 33162, United States